Guest Services Coordinator

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Collect attendance of Sales personnel each morning for the purpose of tour assignments.

• Create and maintain the daily sales rotation while making precise adjustments in accordance with strict tour guidelines.

• Confirm guest tour qualifications through various sources prior to assigning tours to Sales personnel.

• Reach out to guests at their scheduled tour times and assist them in setting up their virtual tour.

• Ensure that guests receive the tour email, can log into the tour platform, and have a functioning camera.

• Engage professionally with guests, update the tour status, identify the next available salesperson, confirm the sales connection, and facilitate a warm transfer.

• Collaborate with management to identify, investigate, and resolve issues related to guests, scheduling, gifting, and tour modifications.

• Adhere to required scripts while delivering exceptional customer service and hospitality.

• Accurately and promptly input information, ensuring that the virtual front desk is always staffed.

• Validate computer entries and ensure timely receipt and distribution of reporting, including exception reporting.

• Attend mandatory team meetings and training sessions on camera.

• Engage in required training skills assessments.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School diploma or equivalent experience is required.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

• Availability to work during Pacific Standard Time operating hours is necessary.

• Must be a resident of the United States.

• Preference for candidates from Hawaii, Arizona, Nevada, Utah, and Texas.

• Prior customer service experience is essential.

• Experience in timeshare or hospitality is preferred but not mandatory.

• Excellent verbal and written communication skills are required.

• Strong technical aptitude to manage multiple systems and windows simultaneously.

• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams is required.

• Self-motivated with robust time management skills.

• Ability to work independently in a remote, work-from-home environment.

• Participation in required training skills assessments is necessary.

🏝️ Benefits

• $19.23 per hour.

• Medical, Dental, and Vision insurance starting from Day One.

• 401k plan with a company match.

• Life insurance coverage.

• Company stock purchase program available.

• Team Member Travel Program offering discounted rates at properties globally.

• Generous Paid Time Off program.

• Paid Sick Days provided.

• Team Member Recognition initiatives.

• Opportunities for learning and career advancement.

• DailyPay option available.