Guest Services

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Develop tailored cruise and tour itineraries that align with each client's preferences, encompassing accommodations, excursions, transportation, and dining selections.

• Conduct virtual meetings or calls to understand clients' travel interests, expectations, and budgetary constraints.

• Collaborate with reputable cruise lines, tour operators, and travel vendors to secure high-quality options and competitive pricing.

• Manage all facets of the booking and confirmation process to ensure precision and a smooth travel experience.

• Offer professional support before, during, and after travel, including handling changes or special requests.

• Keep informed about destination news, seasonal promotions, and industry trends to enhance client recommendations.

• Follow up with clients post-travel to collect feedback and promote future planning.

⛳️ Requirements

• Must be at least 18 years old.

• Previous experience in travel planning, hospitality, or customer service is advantageous but not mandatory.

• Strong attention to detail coupled with excellent organizational capabilities.

• Confident communicator with adept problem-solving skills.

• Comfortable working remotely and independently managing tasks.

• Enthusiastic about travel and dedicated to crafting memorable experiences for others.

🏝️ Benefits

• Flexible, remote work schedule.

• Access to professional training, industry tools, and travel resources.

• Opportunities for personal travel discounts.

• Supportive, collaborative, and growth-oriented team environment.