Guest Services Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Acquire knowledge and effectively utilize reservation software (Firefly Reservations) to oversee bookings and maintain precise record-keeping.

• Follow up with residents regarding any unfinished checklist items and document essential information such as license plates, site service agreements, rent payments, and background checks.

• Manage phone calls during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, as well as weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.

• Oversee online listings on platforms like Craigslist and Facebook, responding swiftly to inquiries and emails to facilitate bookings and address customer concerns.

• Plan and implement Facebook advertising campaigns within a designated budget, which includes creating and managing ads, conducting A/B tests, and addressing inquiries generated through these advertisements.

• Use available downtime to connect with RV park owners from a supplied database, building partnerships and exploring potential collaboration opportunities.

⛳️ Requirements

• Previous experience in customer service, hospitality, or a related field is preferred.

• Proficient in using reservation software and possessing basic computer skills.

• Exceptional communication and interpersonal skills.

• Capability to work independently and effectively prioritize tasks.

• Flexibility to work a shifting schedule.

• Familiarity with online advertising platforms such as Facebook Ads Manager is advantageous.

• Competence in Microsoft Office Suite (Word, Excel, Outlook).

• Outstanding verbal and written communication skills.

• Ability to interact professionally with residents and team members.

• Strong customer service orientation, with an emphasis on resident satisfaction.

• Skill in addressing resident concerns and managing inquiries promptly.

• Attention to detail for accurate resident data recording and effective advertising campaigns.

• Preferred experience in customer service, hospitality, or related fields.

• Experience in RV park or property management (e.g., Airbnb) is beneficial but not obligatory.

• Proven ability to work effectively in a team and adapt to changing situations.

• Willingness to work evening shifts and weekends, with a Wednesday to Sunday workweek.

• Full-time availability, committed to a 40-hour workweek.

• Capable of maintaining a distraction-free work-from-home environment.

• Laptop or desktop that meets minimum specifications: 8GB RAM and i5 operating system.

• Reliable and high-speed internet connection with a minimum speed of 10 MBPS.

🏝️ Benefits

• Competitive Compensation: Receive a basic monthly salary of $800.

• Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days annually, offering flexibility for personal needs and vacations.

• Paid Holidays: Acknowledge and celebrate US Holidays with paid time off.

• Full-Time Remote Work: Enjoy the flexibility of a full-time work-from-home arrangement, enabling you to create a comfortable and efficient workspace in your own home.