Group Account Director

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee and lead a client services team managing an $8m+ revenue account group, ensuring alignment with client growth targets, budgets, and timelines.

• Cultivate and sustain strong relationships with key client leadership, decision-makers, and influencers within client organizations, along with internal and external partners.

• Create and execute strategic plans for account growth and retention, identifying new opportunities and avenues for enhancement.

• Offer strategic guidance and direction to clients based on their objectives, needs, and challenges, presenting innovative and effective solutions that yield measurable outcomes.

• Guide teams in delivering a vision of account opportunity and performance, utilizing data and insights to optimize campaigns and showcase value and ROI.

• Establish and enhance quality standards and best practices across all global team initiatives.

• Foster collaboration and share best practices within client services and throughout the agency.

• Address issues or conflicts as they arise, ensuring client satisfaction and retention.

• Contribute to the overall vision and direction of the agency, including involvement in new business development and pitching initiatives.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in marketing, business, communications, or a related field, or equivalent experience.

• 7+ years of experience in account management, ideally within an agency setting.

• 3+ years of experience in leading and managing teams.

• Proven experience in developing and executing integrated marketing strategies across various channels and platforms.

• Background in working with clients from diverse industries, including technology, healthcare, manufacturing, and other complex sectors.

• Exceptional communication, presentation, and negotiation skills, both written and verbal.

• Strong analytical, problem-solving, and decision-making capabilities, with the ability to leverage data and insights to drive action and results.

• Enthusiastic, proactive, and collaborative, with a customer-focused mindset and a growth-oriented attitude.

🏝️ Benefits

• Competitive Reward & Pay – we acknowledge and value your contributions with fair and competitive compensation aligned with local market practices, designed to celebrate excellence and support long-term success.

• Career Growth & Development – we believe in continuous development, not just annual reviews. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success, enabling you to reach your full potential.

• Collaboration – join a cross-functional, global team that values the sharing of insights, ideas, and best practices to drive collective success.

• Professional Development – we invest in your growth through ongoing training and learning programs designed to expand your expertise and confidence.

• Work-Life Balance – while we expect commitment to client success, we also prioritize your wellbeing, offering flexible working arrangements and ample paid time off.

• Community & Recognition – we celebrate our team through social and team-building events, recognize length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition program.

• Family Support – we recognize the importance of family and provide family-friendly policies, such as parental leave and access to wellbeing resources, to help you balance work and family life.

• Purpose & Belonging – we are dedicated to Environmental, Social, and Governance (ESG) principles, fostering a workplace where positive impact matters. Our employees are encouraged to participate in employee resource groups that champion wellbeing, sustainability, and culture.