Google DialogFlow Engineer, Python

This is a fully remote position, open to applicants in Texas.

📋 Description

• Design, create, and implement chatbots and voice bots using top-tier Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, and Dialogflow CX.

• Write clean, efficient, and maintainable code that aligns with industry best practices and standards.

• Develop custom components and tools to enhance the functionality and performance of our chatbot ecosystem.

• Collaborate effectively with developers, designers, and other stakeholders to fulfill project requirements and user expectations.

• Utilize natural language processing (NLP), large language models (LLM), and machine learning (ML) techniques, including text-to-speech (TTS), speech-to-text (STT), and speech synthesis markup language (SSML), to empower our chatbots to understand and respond intelligently to user inquiries.

• Seamlessly integrate chatbot systems with backend systems, databases, and APIs to ensure smooth data exchange and interactions.

• Investigate and troubleshoot complex technical issues by analyzing logs and debugging code for ongoing improvement.

• Stay informed about the latest trends and advancements in chatbot development.

⛳️ Requirements

• A minimum of 4 years of practical experience with the Google Cloud Contact Center AI Bot framework.

• Strong expertise in Natural Language Processing (NLP), Natural Language Understanding (NLU), Machine Learning (ML), and Conversational AI.

• Significant experience with the new LLM (playbook) feature in Dialogflow CX, in addition to traditional Dialogflow CX functionalities.

• A solid understanding of Google as a Software-as-a-Service platform.

• Demonstrated troubleshooting and analytical capabilities in complex, distributed environments.

• Familiarity with SQL and experience in working with relational databases.

• Proven experience in integrating web services into applications.

• Proficient in Agile and Scrum development methodologies.

• Bachelor's degree in a technology-related field or equivalent experience.

• Preferred: Experience with programming languages such as JavaScript, Python, or Node.js.

• Knowledge of automated testing practices.

🏝️ Benefits

• Health insurance.

• Comprehensive compensation and benefits package.

• Relocation program.

• Professional development opportunities including certification programs.

• Mentorship and talent investment programs.

• Internal mobility and internship opportunities.

• Flexible work arrangements.