GLPI Developer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the sustainable development of the GLPI platform (Community and/or Network), guiding technical decisions, governing customizations, and facilitating integration with other systems.

• Establish development standards for plugins and customizations: technically spearhead the evolution of the GLPI platform (Community and Network); ensure compatibility with forthcoming releases (upgrade-safe).

• Prevent reliance on hacks or direct alterations to the core system.

• Formulate strategies for: utilizing official plugins; embracing GLPI Network.

• Create and uphold organized technical documentation.

• Plan version upgrades (particularly crucial within GLPI). Assess the implications of: new releases; plugins; architectural modifications.

• Ensure the technical roadmap aligns with product and business objectives. Define integration standards: REST APIs; Webhooks; Middleware (if necessary). Maintain consistency between GLPI and communication channels (Teams, WhatsApp, bots), directories (AD/LDAP), and legacy systems.

• Develop and sustain GLPI plugins (PHP); oversee versioning of plugins/customizations; create automation scripts and routines.

• Implement modifications to forms, tickets, and rules. Resolve bugs and issues. Execute API calls.

• Configure authentication methods (tokens, OAuth, etc.); establish integrations with bots, internal systems, and external services.

• Test new features: assess the impact of changes, conduct user acceptance testing with users, and document features, integrations, and technical procedures; update wikis or internal repositories.

⛳️ Requirements

• Strong background in software development with a significant focus on backend technologies.

• Practical experience with GLPI (Community and/or Network), including:

• - customization of business rules

• - development and maintenance of plugins

• - advanced platform administration

• Knowledge of: REST API development; software architecture; databases; APIs and integrations; ITIL, ITSM, Service Desk.

• Experience with Agile management (Scrum and Kanban); familiarity with LGPD (Brazilian Data Protection Law) and ethical handling of customer data; strong communication skills and a dedication to continuous improvement; practical knowledge of ITIL.

• Differentiators: GLPI certification (Community or Network); DevOps competencies: Docker, CI/CD, Linux, Security; certifications in PHP, Linux, Cloud, or DevOps; experience with process automation in service desks (ITSM).

🏝️ Benefits

• Health plan: Hapvida, Bradesco or Unimed (as per regional collective bargaining terms).

• Dental plan: Hapvida Odonto or Bradesco Dental.

• Meal or food allowance.

• Life insurance fully covered by Lanlink.

• Access to Totalpass.

• Pharmacy discount program.

• University partnerships / tuition agreements.

• Corporate learning platform.

• Welcome kit for new parents.

• Access to the Moodar platform.