Global Technical Support Engineer, Informatics Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical guidance while collaborating across various functions to determine root causes and address complex issues.

• Manage the escalation process and develop action plans.

• Analyze intricate problems by collecting remote data streams and conducting thorough investigations.

• Provide coaching and mentorship to field engineers and application associates.

⛳️ Requirements

• Bachelor’s Degree with over 3 years of experience in supporting laboratory middleware.

• Experience with Data Innovations, EPIC Beaker, Cerner Oracle Health, or Life Science LIS.

• Strong background in computer networking and/or LIS implementation and development.

• Willingness to travel between 25% to 75%, including overnight trips within North America.

• Must possess a valid driver’s license with a good driving record.

• Capability to lift, move, or carry equipment weighing up to 50 pounds.

🏝️ Benefits

• Health care program.

• Paid time off.

• Medical, dental, and vision insurance.

• 401(k).

• Remote work arrangement.