
Global Technical Support Engineer, Informatics Applications
Posted 1 day ago

Posted 1 day ago
This is a fully remote position, open to applicants in United States.
• Deliver technical guidance while collaborating across various functions to determine root causes and address complex issues.
• Manage the escalation process and develop action plans.
• Analyze intricate problems by collecting remote data streams and conducting thorough investigations.
• Provide coaching and mentorship to field engineers and application associates.
• Bachelor’s Degree with over 3 years of experience in supporting laboratory middleware.
• Experience with Data Innovations, EPIC Beaker, Cerner Oracle Health, or Life Science LIS.
• Strong background in computer networking and/or LIS implementation and development.
• Willingness to travel between 25% to 75%, including overnight trips within North America.
• Must possess a valid driver’s license with a good driving record.
• Capability to lift, move, or carry equipment weighing up to 50 pounds.
• Health care program.
• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Remote work arrangement.
Cision France
Navigate Power
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