Global KOL Management Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the governance and execution of global engagement with Key Opinion Leaders (KOLs) and external experts across various therapeutic areas and/or species.

• Establish and operationalize a compliant global KOL ecosystem that fosters scientific exchange, evidence generation, advisory insights, and coordinated regional engagement.

• Support and continuously enhance a global KOL data repository within Salesforce.

• Drive improvements in processes related to planning cycles, insight capture, and stakeholder satisfaction.

• Develop KOL AI profiling capabilities in Salesforce by utilizing factors such as scientific influence, clinical leadership, network centrality, publication/presentation impact, guideline participation, and unmet-need alignment.

• Implement and uphold governance for KOL engagement, ensuring compliance with SOPs, readiness for transparency reporting, contracting, documentation, and audit trails.

• Create comprehensive KOL profiles and engagement pathways that reflect individual preferences, conflicts of interest, and historical engagement.

• Collaborate with regional teams to validate KOL prioritization and local relevance.

• Maintain a global KOL strategy that aligns with therapeutic-area priorities, product lifecycle needs, and scientific communication strategies.

• Develop annual plans for KOL engagement that encompass segmentation, objectives, channels, cadence, and resource allocation.

• Identify and prioritize opportunities for engagement, including congresses, symposia, publications, advisory boards, speaker programs (where permitted), and digital interactions.

• Establish a closed-loop KOL insights process to capture, synthesize, triage, route, and track actions effectively.

• Define key performance indicators (KPIs) and dashboards to measure reach, engagement quality, insight yield, action conversion, geographic coverage, and lifecycle impact.

• Utilize analytics to enhance segmentation, engagement strategies, and resource distribution.

• Act as the global point of contact for KOL management.

• Provide guidance to regional and local KOL owners regarding tools, standards, and best practices.

• Facilitate alignment among Global Medical, Commercial, Diagnostics, Marketing, R&D, and external communication teams.

⛳️ Requirements

• A Bachelor’s degree is required; an advanced degree (DVM, PhD, or MSc) in a relevant scientific field is strongly preferred.

• 3–5+ years of experience in Medical Affairs, scientific engagement, or related roles in life sciences.

• At least 3 years of experience in KOL/external expert management.

• Proven experience in planning and executing compliant HCP/KOL engagements at country, regional, or global levels.

• In-depth understanding of industry compliance requirements, including those governing HCP interactions, transparency, fair market value, contracts, and privacy.

• Experience in a global or matrixed role that spans multiple geographies is preferred.

• Familiarity with KOL/CRM tools, stakeholder mapping methodologies, and analytics-driven engagement measurement is preferred.

• Experience in designing processes for converting insights into action and governance is preferred.

• Ability to manage strategic stakeholders and influence without direct authority.

• Cross-cultural effectiveness and a global perspective are essential.

• Capability to navigate ambiguity.

• Strong scientific/clinical literacy complemented by robust business acumen.

• Exceptional facilitation and leadership skills for advisory boards.

• High attention to detail, documentation discipline, and operational rigor are required.

• Strong written and verbal communication skills.

• Willingness to travel up to 20–30% of the time.

• All applicants must possess or be able to obtain authorization to work in the US for Zoetis.

🏝️ Benefits

• Eligibility for short-term incentive compensation.

• Eligibility for long-term incentives.

• Healthcare and insurance benefits beginning on the first day of employment.

• 401K plan with matching contributions and profit-sharing from Zoetis.

• 4 weeks of vacation.

• A collaborative and high-performing work environment.

• Opportunities for professional development and growth.

• A diverse range of exciting career opportunities.

• Reasonable accommodations available for individuals with disabilities.