Glass Claim Specialist

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Maintain regular communication with Safelite Solutions, our third-party billing partner, policyholders, and claimants.

• Respond to inquiries regarding claims coverage and glass-only claims.

• Create glass estimates in CCC as required.

• Address customer issues and concerns.

• Explain auto policy stipulations related to the use of Original Equipment Manufacturer (OEM) parts.

• Calculate regional sales taxes and labor rates for settlements.

• Prepare claim correspondence.

• Collaborate within a team and call center setting.

• De-escalate calls and resolve issues in high-pressure situations.

• Travel as necessary for divisional/team meetings and other in-person engagements.

⛳️ Requirements

• BA/BS degree or an equivalent combination of education and experience.

• Some experience in claims or insurance.

• An adjuster’s license may be required based on state regulations.

• 2–3 years of experience in customer service.

• Proficient telephone communication skills, including active listening.

• Strong customer service, decision-making, analytical, problem-solving, negotiation, and organizational abilities.

• Basic math and computer proficiency.

• Intermediate skills in both oral and written communication.

• Ability to thrive in a team-oriented and call center environment.

• Strong command of the English language.

• Ability to type at least 30 words per minute.

• Bilingual skills are an advantage.

• Must be authorized to work indefinitely in the United States.

• Must not require immigration support now or in the future.

🏝️ Benefits

• Eligibility for an annual bonus for most positions.

• 401(k) plan with company matching contributions.

• Opportunities for career growth and professional development.

• Support from leaders and mentors for long-term success.

• A remote-first flexible workplace.

• Flexibility to work from various locations, including CSAA offices.

• Access to employee resource groups.

• Opportunities for volunteering.

• Annual Incentive Plan bonus opportunity of up to 5% of eligible pay.

• Tuition support for educational advancement.

• Mentoring programs available.

• Participation in leadership programs.

• Hands-on experience opportunities.

• Reasonable accommodations provided for qualified applicants and employees with disabilities or other limitations.