GIS Growth Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Transform customer success into a scalable growth engine.

• Develop and oversee a network of customer advocates and references.

• Implement a structured referral program with quarterly objectives.

• Manage case studies and success stories from start to finish, including navigating Legal, Compliance, and management layers to secure approvals.

• Collaborate with industry organizations (CIGRE, CEATI, ENTSOE) to enhance visibility and establish connections.

• Conduct customer interviews, extract genuine value, and publish one Pathfinder success story each quarter — independently, without the aid of a copywriter.

• Keep the website and product pages updated with fresh customer evidence.

• Generate LinkedIn content and targeted outreach that fosters pipeline growth rather than just follower counts.

• Plan, host, and oversee at least one quarterly webinar featuring customer speakers.

• Establish and manage the Pathfinder Forum — a user community that connects customers and prospects.

• Provide the sales team with proof points, references, and narratives that enhance trust during active negotiations.

• Identify missing customer assets in current opportunities and create them.

• Develop targeted messaging and evidence tailored for key segments, use cases, and geographical areas.

⛳️ Requirements

• 3 to 7 years of experience in B2B customer advocacy, customer marketing, or sales enablement — excluding brand awareness and demand generation.

• Proven ability to independently produce technical content: case studies, customer stories, and white papers — you conduct interviews, write, and publish without a copywriter.

• Experience in or selling to sectors such as infrastructure, energy, utilities, transport, or engineering — you comprehend the stakes and communicate effectively with engineers and project managers.

• Demonstrated capability to coordinate across complex organizations (Legal, Compliance, multiple stakeholders) and secure approvals without losing momentum.

• Strong interviewing and storytelling abilities — you ask the right questions and translate complex technical subjects into clear, credible language.

• Sales enablement mindset — you prioritize pipeline development over mere impressions.

• Active and proven use of AI tools to enhance efficiency and output.

• Self-directed execution — you follow through, encourage busy customers toward commitments, and achieve results with minimal structure or supervision.

• Familiarity with GIS, geospatial software, or spatial data concepts (Bonus).

• Experience managing a customer community, user forum, or user group (Bonus).

• Experience organizing or hosting external-facing technical webinars (Bonus).

• Background in a startup or scaleup — comfortable with ambiguity and the absence of an established playbook (Bonus).

• Multilingual capabilities — proficiency in French, German, or Spanish is a plus (Bonus).

🏝️ Benefits

• Complete ownership of a new function with immediate business impact from day one.

• Close collaboration with Sales, Customer Success, and the leadership team.

• Fully remote, async-friendly work environment.

• A product that addresses significant, real-world challenges for customers who value outcomes.

• Competitive compensation — salary negotiable based on experience and location.