German–English Customer Support Specialist – Contract-Based

This is a fully remote position, open to applicants in Romania.

📋 Description

• Delivering customer support via inbound phone calls and email communications.

• Assisting clients with inquiries related to products, including sizing, materials, care instructions, and overall product knowledge.

• Facilitating order placement, tracking, returns, and handling general account questions.

• Resolving customer issues with a solution-focused and professional demeanor.

• Providing a customer experience that meets premium retail standards.

• Recording interactions in specified systems as required for effective service delivery.

• Adhering to general service guidelines while tailoring communication to suit individual customer requirements.

⛳️ Requirements

• Native or near-native proficiency in German.

• Excellent professional-level English communication skills, both spoken and written.

• Background in customer service, call center operations, or roles involving customer interaction.

• Previous experience in retail or e-commerce is preferred.

• Comfortable handling both verbal and written customer communications.

• Strong skills in communication, problem-solving, and multitasking.

• Ability to work independently in a remote setting.

• Access to a reliable high-speed internet connection.

• A quiet, private workspace suitable for voice communication.

🏝️ Benefits

• Competitive compensation based on experience, market standards, and project needs.

• Laptop provided for work purposes.

• Flexible working arrangements available.