German–English Customer Support Specialist – Contract-Based

This is a fully remote position, open to applicants in Poland.

📋 Description

• Delivering customer support via inbound calls and email correspondence

• Assisting clients with inquiries about products, including sizing, materials, fabric care, and general product knowledge

• Aiding in order placement, tracking, returns, and overall account-related queries

• Resolving customer issues with a solution-focused and professional demeanor

• Providing a customer experience that meets premium retail standards

• Recording interactions in designated systems as necessary for effective service delivery

• Adhering to general service protocols while customizing communication to address individual customer needs

⛳️ Requirements

• Native or near-native proficiency in German

• Excellent professional-level English communication abilities (both verbal and written)

• Background in customer service, call center operations, or roles involving direct customer interaction

• Preference for candidates with retail or e-commerce experience

• Proficient in managing both verbal and written customer communications

• Strong skills in communication, problem-solving, and multitasking

• Capability to work independently in a remote setting

• Consistent high-speed internet connection

• A quiet, private workspace that is conducive to voice interactions

🏝️ Benefits

• Competitive compensation based on experience, market standards, and project needs

• Provision of necessary equipment (Laptop)

• Flexible independent contractor arrangement