German Speaking Customer Support Associate, CAD 3D

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver exceptional software support to Revalize clients.

• Address technical and functional challenges faced by customers.

• Engage with customers directly in a professional manner.

• Assist in enhancing knowledgebase articles and functional documentation.

⛳️ Requirements

• Proficient in utilizing 3D CAD systems (including Inventor, SolidWorks, TENADO CAD, AutoCAD 3D, etc.).

• Strong written and verbal communication skills in both German and English.

• Passion for problem-solving.

• Background in customer service.

• Capability to explain technical subjects in an accessible way.

• Knowledge of Windows software operation, installation, and troubleshooting.

🏝️ Benefits

• Outstanding customer service to Revalize clients and team members.

• Assistance with incoming inquiries and issues related to proprietary software solutions.

• Assess, analyze, and prioritize end-user issues to ensure timely resolutions.

• Comply with established customer service and documentation standards.

• Create, revise, and enhance knowledgebase articles, FAQs, and functional documentation.