German Speaking Customer Support Agent

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage incoming customer inquiries through phone and email for SIXT Share

• Address customer complaints with empathy

• Offer customized solutions to meet customer needs

• Gather valuable feedback from customers

• Provide exceptional customer service and ensure a positive experience

• Evaluate customer requests to identify their needs

• Anticipate customer requirements in advance

• Adapt to various shifts, including weekends and night shifts

⛳️ Requirements

• Prior experience in customer interaction

• Proficient in German and English, at a C1 level or above

• Excellent communication skills coupled with empathy

• Strong analytical and problem-solving capabilities

• Quick adaptability to new situations

• Flexibility to work across various shifts, including weekends and night shifts

• Proficient in using computers and standard software, including Microsoft Office

🏝️ Benefits

• Fully remote work from home

• Discounts on SIXT rentals, sharing services, rides, and SIXT+

• Exclusive offers on travel, technology, and lifestyle products

• Opportunities for team-building activities

• Participation in global corporate events

• Chances to learn, develop, and progress in your career

• A dynamic international work environment