German-Speaking Customer Support Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming customer queries through phone and email in German.

• Offer Tier 1 customer support regarding: Invoice clarifications and payment inquiries, Billing-related questions and reminder fees, Collection inquiries (soft collection).

• Provide transparent, compassionate, and effective assistance while upholding professionalism and fostering trust.

⛳️ Requirements

• Proficiency in German: C1 level or above.

• Proficiency in English: B2 level (necessary for training and internal communications).

• A keen interest or background in finance, payments, or economics is advantageous.

• Excellent written and verbal communication skills.

• Competent computer skills and ability to manage multiple tasks simultaneously.

• Strong problem-solving abilities and adaptability.

• Customer-focused mindset.

🏝️ Benefits

• Performance bonus: Up to 10% of gross salary, contingent on meeting targets.

• Paid training: 25 working days.

• Relocation support (if applicable).