German-Speaking Customer Service Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Address customer inquiries and provide solutions to insurance-related questions.

• Administer claims, applications, policy modifications, conversions, and terminations.

• Handle general account requests, including address updates, SEPA mandates, and account changes.

• Ensure precise data entry and adherence to GDPR and internal regulations.

• Generate insurance quotes for liability, accident, property, and legal expenses while engaging in cross-selling.

• Support customers in registering for the My HUK online self-service portal.

• Manage incoming documents (both postal and email) in accordance with SLA timelines.

• Refer complex cases for further assistance when necessary.

• Engage in continuous training to uphold high-performance standards.

⛳️ Requirements

• Proficient in German (C2) with exceptional written and verbal communication skills.

• Strong empathy and active listening abilities.

• Advanced skills in problem-solving and decision-making.

• Demonstrated capacity to manage challenging interactions with composure and professionalism.

• High level of accuracy and awareness of compliance standards.

• Competent operational skills: documentation, multitasking, and adherence to processes.

• Proficient in using Windows, Android, Chrome, MS Office, and CRM systems.

• Typing speed of 25 WPM with an accuracy of 85%.

• High school diploma or higher education.

🏝️ Benefits

• Comprehensive relocation support.

• Well-structured onboarding program.

• Ongoing refresher courses for continuous learning.