German Customer Support Consultant

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver exceptional customer service and technical assistance to users of luxury vehicles regarding digital services, ensuring high levels of customer satisfaction through multiple communication channels (inbound calls, chats, emails).

• Foster customer trust through empathetic and personalized interactions.

• Aim for first-call resolutions and take genuine ownership of customer needs and concerns.

• Interact with clients in a warm and professional manner while actively addressing their issues.

• Provide support and solutions to customers in line with the company's customer service policies.

• Uphold a high standard of customer support and satisfaction, maintaining a database of customer relationships.

⛳️ Requirements

• Native or near-native proficiency in German (minimum level C1, both oral and written).

• Fluent in English (minimum level B2, both oral and written).

• Strong communication abilities along with effective troubleshooting and problem-solving skills.

• Basic technical knowledge (e.g., use of smartphones, internet applications, MS Office, etc.).

• Willingness to work in shifts (the department operates 24/7, requiring rotational shifts, with approximately 5 night shifts per month and the remainder during the day).

• Capability to work remotely from home.

• Possession of an EU Passport.

• Willingness to relocate to Athens.

🏝️ Benefits

• Competitive salary (14 salaries per year).

• Performance-based bonus.

• Transportation bonus (applicable only for on-site employees).

• Relocation expenses covered.

• Work from home (remote) *only if located in Greece*.

• Comprehensive health package.

• Provided equipment.

• Paid training and development opportunities.

• A multicultural and modern working environment.