German Customer Support Agent – iGaming

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Deliver professional and approachable support to customers through live chat and email.

• Assist clients across various brands and gaming products.

• Comprehend customer needs and provide effective solutions to their inquiries or concerns.

• Manage approximately 70 customer cases during each shift.

• Collaborate closely with internal teams to ensure timely resolution of issues.

• Identify opportunities for enhancing customer experience and internal processes.

• Uphold a high standard of communication and customer care at all times.

⛳️ Requirements

• Proficient in both German and English (written and spoken).

• Strong customer-centric mindset with a dedication to service excellence.

• Ability to identify problems, troubleshoot, and resolve issues effectively.

• Exhibit patience, empathy, professionalism, and critical thinking when addressing customer concerns.

• Capable of juggling multiple conversations and tasks at once.

• Excellent teamwork and communication abilities.

• Competence in managing customer disputes in a calm and professional manner.

• Nice to have: Experience in online casino or sportsbook sectors.

• Nice to have: Familiarity with customer support platforms such as Intercom, Zendesk, or LiveChat.

🏝️ Benefits

• Competitive salary with a monthly performance bonus (post-probation).

• Four weeks of structured onboarding and training.

• Supportive team environment and an international company culture.

• Options for hybrid or fully remote work (depending on location).

• Opportunities for career advancement and internal growth.

• 28 calendar days of annual leave.

• Startup atmosphere with minimal bureaucracy and swift decision-making.