Genesys Cloud Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Implement solutions for the Genesys Cloud contact center.

• Execute technical implementation activities from the post-sale phase to the support transition.

• Create call flows in Genesys Architect for effective routing and IVR.

• Develop and execute comprehensive test plans.

• Exhibit strong follow-through, ownership, and accountability for assigned responsibilities.

⛳️ Requirements

• Minimum of 1 year of experience with the Genesys Cloud platform.

• At least 3 years of experience with contact center solutions.

• Familiarity with applications utilizing APIs, JSON, or JavaScript.

• Understanding of change control processes.

• Outstanding communication abilities.

• Genesys Cloud CX: Professional Certification required.

• Genesys Cloud CX: Architect Certification (Preferred).

• Genesys Cloud CX: Developer Certification (Preferred).

• Genesys Cloud CX: Quality Management Certification (Preferred).

• Knowledge of IP Telephony, including Genesys Cloud Edge, AudioCodes, Cisco Gateways, and IP Telephones (Preferred).

• Experience in developing applications and integrations using APIs, JSON, and JavaScript (Preferred).

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and certifications.

• Flexible work arrangements to promote work-life balance.

• Collaborative and innovative work environment.