Front Desk / Insurance Authorizations Specialist – Sleep Medicine

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee insurance authorizations for sleep studies, CPAP equipment and supplies, as well as other diagnostic or treatment pathways.

• Validate insurance benefits and network status utilizing insurance payer portals and platforms.

• Monitor authorization status and proactively follow up as needed.

• Manage around 100–200 incoming and outgoing patient calls each day.

• Engage with patients regarding scheduling, CPAP follow-up, and insurance coverage inquiries.

• Oversee patient recall and follow-up processes.

• Coordinate and schedule patient appointments amongst various providers.

• Assist with daily front desk operations.

• Ensure accurate maintenance of patient and authorization records in Athena EMR.

⛳️ Requirements

• A minimum of 2 years of medical experience in Sleep Medicine, Pulmonology, ENT (Otolaryngology), or Neurology.

• Dental experience may be considered if it involved conditions such as sleep apnea.

• Comfortable handling approximately 100–200 patient calls daily.

• Strong background in insurance authorizations and verification processes.

• Familiarity with insurance payer portals and platforms.

• Experience in assisting with patient communication, appointment coordination, scheduling, and recall.

• Exceptional communication and customer service skills.

• Proficient in verbal and written English.

• Experience with Athena EMR is highly preferred.

• Direct experience in a sleep medicine practice is preferred.

• Knowledge of sleep apnea treatment pathways, including CPAP, dental appliance therapy, oral/nasal devices, and upper airway surgery.

🏝️ Benefits

• Opportunity to assist patients in obtaining timely diagnoses and treatments for sleep disorders.

• Significant impact on patients' energy levels, focus, mood, and long-term health.

• Flexible remote work arrangement.