French–English Customer Support Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Delivering customer support via inbound phone calls and email communications

• Assisting clients with inquiries related to products, including fit, materials, fabric care, and overall product knowledge

• Facilitating order placements, tracking, returns, and general account-related inquiries

• Resolving customer issues with a solution-focused and professional demeanor

• Providing a customer experience that reflects premium retail standards

• Recording interactions in required systems for effective service delivery

• Adhering to general service protocols while customizing communication to suit individual customer preferences

⛳️ Requirements

• Native or near-native proficiency in French

• Strong professional English communication skills, both spoken and written

• Background in customer service, call center support, or customer-facing roles

• Experience in retail or e-commerce is preferred

• Ability to handle both phone and written customer interactions comfortably

• Excellent communication, problem-solving, and multitasking abilities

• Capacity to work independently in a remote setting

• Reliable high-speed internet connection

• Quiet, private workspace suitable for voice communications

🏝️ Benefits

• Competitive compensation based on experience, market standards, and project specifications

• Payment terms and structure will be discussed during the contracting phase