French-Speaking Customer Support Representative

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage customer inquiries through phone, email, and chat with professionalism and efficiency.

• Deliver precise information regarding products and services while ensuring a high level of customer satisfaction.

• Support customers with troubleshooting, resolving issues, and providing technical assistance.

• Refer complex cases to the appropriate departments when necessary.

• Keep accurate records of customer interactions within the CRM system.

• Aim to surpass customer expectations and achieve performance targets.

⛳️ Requirements

• Native or fluent in French; proficient in English (B2 level or above).

• Excellent communication and problem-solving abilities.

• A positive and empathetic demeanor with a customer-centric approach.

• Capability to perform well under pressure and manage difficult situations with composure.

• Basic computer literacy and familiarity with customer service tools is advantageous.

• Previous experience is not necessary – comprehensive training will be offered.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Opportunities for professional development and career advancement.