French Bilingual Customer Support Specialist – Project Based

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Deliver exceptional customer service via email and live chat in both English and French.

• Address customer inquiries that include product information, order assistance, account queries, and basic technical troubleshooting.

• Achieve customer service KPIs set by the Customer Happiness Manager (response time, resolution time, CSAT, etc.).

• Consistently meet individual and team performance targets.

• Exhibit a strong understanding of policies, processes, and product guidelines.

• Collaborate across departments to resolve complex customer issues effectively.

• Gather and share customer feedback to enhance product experience and service quality.

• Identify recurring issues and escalate trends for timely resolution.

• Work proactively with internal teams to enhance workflows and customer experience.

• Navigate various tools and platforms confidently (CRM, ticketing systems, knowledge bases).

• Assist with additional responsibilities as assigned by the Customer Happiness Manager.

⛳️ Requirements

• A minimum of 1 year of experience in a customer service or support capacity.

• Experience in consumer goods, toys, electronics, or subscription-based products is advantageous.

• Proficiency in both French and English communication skills (written and verbal).

• Familiarity with Zendesk or similar customer support tools is preferred.

• Strong organizational skills and ability to collaborate across globally distributed teams.

• Friendly, calm demeanor with a customer-focused approach.

• Excellent problem-solving and critical thinking skills.

• Proactive, collaborative, and solution-driven attitude.

• Active listener with a keen attention to detail.

• Quick learner who can adapt to new systems and processes.

🏝️ Benefits

• Generous paid time off.

• Comprehensive benefits package that includes medical, dental, and vision options.

• Access to free posture-based fitness workouts from home.

• Opportunities for training and professional development.