Freight Brokerage Operations Virtual Assistant

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Accurately enter data into the company's Transportation Management System (TMS).

• Update and maintain shipment records along with customer information.

• Adhere to established Standard Operating Procedures (SOPs) and training resources to complete tasks efficiently.

• Ensure all entered data is precise, comprehensive, and current.

• Organize and manage transportation-related documentation effectively.

• Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs).

• Send follow-up emails to carriers and drivers regarding any missing documentation.

• Assist in the load closure processes.

• Track shipments from pickup to delivery.

• Monitor shipment statuses and confirm driver Estimated Time of Arrivals (ETAs).

• Communicate with carriers and drivers via email and phone when necessary.

• Update shipment milestones and tracking information within the TMS and provide updates to customers.

• Assist with load management and operational workflows.

• Support quoting and Request for Quotation (RFQ) processes as responsibilities develop.

⛳️ Requirements

• Prior experience in logistics, freight brokerage, transportation, or supply chain operations.

• Exceptional written and verbal communication skills in English.

• Strong attention to detail and organizational skills.

• Ability to quickly learn new systems and processes.

• Self-motivated individual who requires minimal supervision after training.

• Comfortable adhering to SOPs and utilizing recorded training materials.

• Proficient in email communication.

• Reliable internet connection and a dedicated workspace for remote work.

• Familiarity with freight brokerage operations is preferred.

• Understanding of transportation terminology and workflows is preferred.

• Knowledge of TMS, BOL, POD, and tracking procedures is preferred.

• Experience with load tracking and freight documentation is preferred.

• Intermediate skills in Microsoft Excel are preferred.

🏝️ Benefits

• Competitive compensation rates.

• Weekly payment schedule.

• A variety of open roles are available.

• Free training and upskilling opportunities.

• Ongoing support and guidance.

• A vibrant community always ready to assist you.

• And more!