Freelance Customer Service Officer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries while delivering precise information and assistance.

• Diagnose and resolve issues faced by customers concerning our products.

• Ensure prompt and effective communication with customers.

• Work collaboratively with internal teams to resolve customer issues and provide constructive feedback for improvements.

• Maintain an in-depth understanding of our products, promotions, and company policies.

⛳️ Requirements

• Proficient in both written and spoken English.

• Previous experience in customer service or a similar field.

• Excellent communication and interpersonal abilities.

• Capable of multitasking and thriving in high-pressure environments.

• Strong attention to detail and problem-solving capabilities.

• Skilled in utilizing customer service software and tools.

• Reliable internet connection and a suitable work-from-home setup.

• Experience in Data Entry and Management.

• Familiarity with Social Media Moderation is an advantage.

🏝️ Benefits

• GY differential pay.

• Holiday differential pay.

• Incentives.

• Annual Bonus.

• Paid leaves (Annual, Medical, and Birthday).

• Potential salary increase after 3 and 6 months based on performance!

• Freelancing position, allowing for a permanent work-from-home arrangement.

• Positive work culture!