Fraud Prevention Team Lead

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Lead, coach, and mentor a team of Fraud Prevention Analysts through individual meetings, performance coaching, and constructive feedback.

• Cultivate a positive, collaborative, and accountable team atmosphere.

• Conduct performance assessments and develop individual growth plans.

• Assist in the onboarding and training of new team members.

• Communicate departmental priorities, operational updates, and organizational initiatives effectively.

• Supervise daily fraud alert operations and ensure timely, accurate case reviews within service level agreements (SLAs).

• Monitor productivity, quality, procedures, and compliance standards.

• Manage the distribution of workflow and staffing levels.

• Review complex or high-risk fraud cases and guide necessary escalations.

• Ensure thorough documentation of investigations and case decisions.

• Promote adherence to bank policies, regulatory requirements, and fraud prevention protocols.

• Identify and escalate emerging fraud trends, operational risks, and control deficiencies.

• Collaborate with Risk, Compliance, Operations, and other business partners on fraud mitigation strategies.

• Assist with audits, quality reviews, and control assessments.

• Analyze metrics, fraud trends, and performance data to facilitate process improvements.

• Recommend and implement initiatives aimed at enhancing efficiency, productivity, and customer experience.

• Support the development of new fraud strategies, system enhancements, and operational initiatives.

• Identify opportunities for automation and workflow optimization.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, or a related field, or equivalent work experience.

• A minimum of 3 years of experience in the financial services industry or a similar environment, such as Customer Service, Operations, or Fraud Prevention.

• Proven experience in leading or supervising teams within Fraud Prevention, Fraud Operations, Financial Crimes, Banking Operations, or related fields.

• Strong knowledge of fraud prevention principles, detection strategies, and operational risk management.

• Demonstrated experience in leadership, coaching, and employee development.

• Excellent analytical, problem-solving, and decision-making capabilities.

• Strong verbal and written communication skills.

• Ability to juggle multiple priorities in a fast-paced, customer-oriented environment.

• Proficiency in Microsoft Office applications, including Excel, Outlook, and reporting tools.

• Familiarity with fraud detection platforms, case management systems, and operational reporting tools.

• Knowledge of banking regulations and fraud-related compliance requirements is preferred.

• Experience in leading process improvement or operational excellence initiatives is preferred.

• Applicants must be legally authorized to work in the United States full-time without requiring employer sponsorship for employment commencement.

• A proven work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

🏝️ Benefits

• Competitive rewards package.

• Benefits designed to support employees, their families, and overall well-being.

• Inclusive and accessible application process.

• Disability or other application accommodations are available upon request.