Fraud Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service support through inbound calls.

• Efficiently and accurately manage high-volume call center interactions.

• Address customer inquiries, issues, and complaints promptly.

• Keep precise records via data entry and system updates.

• Adhere to company procedures, compliance regulations, and quality standards.

• Achieve productivity, attendance, and performance benchmarks.

• Work collaboratively with team members to enhance customer satisfaction.

• Complete a compulsory 3-week paid training program.

• Maintain required quiz scores and finish all necessary E-Learning courses.

⛳️ Requirements

• A high school diploma or GED is mandatory.

• At least 6 months of experience in a call center, customer service, or dispatch role is required.

• Excellent communication and customer service abilities.

• Capability to thrive in a fast-paced call center setting.

• Basic computer proficiency and ability to navigate multiple software systems.

• Consistent attendance and a strong work ethic are essential.

• Proficient in English.

• Must live in Puerto Rico and possess permanent work authorization in the U.S.

• Ability to successfully pass a background check, credit check, and security fingerprinting.

• Availability to work any 8-hour shift from Monday to Sunday.

• Must have secure wired high-speed internet with a minimum of 50 Mbps download and 10 Mbps upload; Wi-Fi is not acceptable.

• A dedicated workspace with a desk, chair, and a quiet, distraction-free environment is required.

• Must maintain an average quiz score of 80% or above and complete all required E-Learning courses.

🏝️ Benefits

• Monthly incentive potential of up to $350 after training by achieving performance metrics.

• Night or weekend differentials based on the shift worked.

• Benefits from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays.

• Compensation for training.

• Opportunities for career growth and advancement.

• A supportive and inclusive work atmosphere.

• Provision of secure wired high-speed internet and company equipment.

• Health insurance coverage.

• Optional dental and vision plans.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.