Bilingual Call Center Agent

This is a fully remote position, open to applicants in California.

📋 Description

• Handle telephone communications and address moderately complex customer inquiries or direct calls to the relevant personnel.

• Investigate customer requests and provide timely responses to the appropriate parties.

• Document calls, manage requests, and update account histories with accurate records.

• Manage the receipt and distribution of incoming and outgoing mail for various clients in accordance with established service level agreements.

• Conduct data entry and align documents with the corresponding accounts to ensure accurate and current information.

• Collaborate with team members, management, and customers regarding service-related issues.

• Analyze weekly client reports to maintain data integrity and prepare submissions for management.

• Evaluate and suggest improvements to procedures and workflows to enhance the efficiency and effectiveness of transaction processing.

• Oversee daily transactions to ensure adherence to policies and procedures aligned with service level agreements.

⛳️ Requirements

• High school diploma or G.E.D.

• A minimum of four years of experience in customer service or related telephone roles.

• Familiarity with organizational functions and personnel interactions.

• Proficiency with fax machines, computer applications, and telephone technology.

• Experience with and proficiency in help desk software.

• Strong business acumen and analytical problem-solving abilities.

• Excellent communication skills.

• Capacity to work independently.

• Ability to follow both oral and written instructions.

• Availability for shift work may be required.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.