Call Center Trainer, Sabre

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee training for new hires, career progression, and skill enhancement.

• Educate both new and existing team members on client projects, with a focus on maintaining customer confidentiality and security protocols.

• Create training materials and communication strategies for non-classroom environments.

• Evaluate the performance of individual participants and overall class effectiveness.

• Engage in minor client interactions, including providing feedback on curriculum and participating in client visits.

• Uphold high standards of ethical and professional behavior with new team members.

• Ensure adherence to all relevant policies and procedures, including those related to Security, HR, and Operations.

• Carry out additional related responsibilities as assigned by a supervisor or manager.

⛳️ Requirements

• Minimum of 2 years experience utilizing Native Sabre GDS.

• At least 1 year of supervisory or training experience in a fast-paced, customer-centric call center environment.

• Six months of prior customer service experience.

• Capability to perform under pressure, plan effectively, meet deadlines, and hold others accountable for their performance.

• Strong organizational, administrative, leadership, and time management abilities.

• Demonstrated ownership of tasks and commitment to achieving desired outcomes.

• High attention to detail and proactive attitude.

• Enthusiastic and comfortable presenting to large groups.

• Patience with diverse learning styles.

• Ability to identify the best approaches for task completion.

• Proven track record of overcoming unforeseen challenges using logical problem-solving skills.

• Exceptional written and verbal communication skills.

• Willingness to work various shifts depending on business requirements.

• College degree preferred or equivalent professional experience required.

• High school diploma or GED is mandatory.

• Must successfully pass background and drug screening.

• Must reside in the US and be eligible to work in the US without sponsorship.

🏝️ Benefits

• Comprehensive health benefits, potentially including medical, vision, and dental coverage.

• Access to mental health and well-being resources.

• Employment Assistance Programs available.

• Health and personal time off (HPT) provided.

• Leave programs as eligible.

• Competitive 401(K) plans offered.

• Life insurance coverage available.

• Supplemental medical coverage options.

• Critical care insurance included.

• Pet insurance available for employees.

• Flexible Spending Account (FSA) plans.

• Discounts with various retailers.

• Opportunities for career advancement.

• An inclusive and diverse workplace culture.

• Support for work-life balance.