Call Center Supervisor – Native Sabre

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, implement, evaluate, and enhance the daily operations of inbound call centers.

• Meet and surpass client expectations and requirements in accordance with established policies and procedures.

• Ensure that daily performance metrics are achieved or exceeded, including quality, service levels, and adherence to schedules.

• Coach and mentor agents to enhance performance for about 80% of the workday.

• Foster an environment that emphasizes fun, enthusiasm, and accountability.

• Develop performance improvement plans.

• Administer coaching and disciplinary actions when necessary.

• Manage internal and client-driven performance discussions.

• Ensure compliance with policies and procedures, including Security, HR, and Operations requirements.

• Report known policy violations to the appropriate management personnel.

• Handle calls as needed.

• Serve as the point of sale for domestic and international travel requirements.

• Coordinate routine and complex travel arrangements, including air, rail, car, and hotel, utilizing a GDS.

⛳️ Requirements

• Must have experience with GDS Native Sabre.

• At least 2 years of experience required.

• A college degree is preferred, or equivalent work experience is required.

• Capability to work under pressure, plan effectively, meet deadlines, and be accountable for the performance of others.

• Strong organizational, administrative, leadership, and time management skills.

• Ability to take ownership of tasks and ensure follow-through to achieve desired outcomes.

• Exceptional attention to detail.

• Proficient in identifying effective strategies for task completion.

• Proven track record of overcoming unforeseen challenges and applying logical problem-solving skills.

• Typing speed of 25 wpm.

• Excellent written and verbal communication skills in line with North American business standards.

• Availability to work various shifts depending on business requirements.

• High school diploma or GED is required.

• Strong attendance record is mandatory.

• Must pass mandatory background checks, which may include pre-screening, drug tests, and credit checks.

• Must reside within the United States.

• Must be eligible to work in the United States without sponsorship.

🏝️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental coverage.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• Flexible Spending Account (FSA) plans.

• Discounts from retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.

• Support for active-duty service members, veterans, and military families.

• Reasonable accommodations available during the application process.