Fraud Analyst

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Evaluate and analyze high-risk transactions

• Detect unusual patterns in customer behavior

• Oversee activities across various payment gateways

• Apply risk-mitigation strategies

• Manage sensitive customer interactions with confidentiality

• Perform private account assessments

• Address complex issues while ensuring customer satisfaction

• Maintain standards of community trust

• Assist in enhancing fraud prevention systems

• Record and revise internal security protocols

• Spot deficiencies in existing fraud prevention strategies

• Suggest improvements to processes

• Keep thorough records of fraud incidents

• Ensure compliance with internal policies

• Produce and evaluate metrics for fraud prevention

• Work collaboratively with colleagues on risk assessments

⛳️ Requirements

• A minimum of 3 years of experience in customer service or related fields

• Established history in fraud analysis or risk management

• Familiarity with the e-commerce or consumer packaged goods (CPG) sectors

• Proven capability to manage sensitive information with care

• Strong analytical skills and ability to recognize patterns

• Excellent problem-solving skills

• High attention to detail

• Strong communication skills and empathy

• Ability to work independently with sound judgment

• Experience with various payment gateway systems

• Computer with a minimum of 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or higher

• Internet speed of at least 40MBPS

• Headset equipped with an extended noise-cancelling microphone and webcam

• Backup computer and internet connection

• Quiet, dedicated workspace at home

• Reliable internet access

• Personal computer with Intel Core i5 or equivalent or superior operating system

• Availability on weekends for urgent situations

🏝️ Benefits

• No benefits package included