Fraud Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Evaluate and analyze high-risk transactions

• Detect unusual patterns in customer behavior

• Oversee activities across multiple payment gateways

• Implement protocols for risk mitigation

• Manage sensitive customer interactions with confidentiality

• Perform confidential reviews of accounts

• Address complex situations while ensuring customer satisfaction

• Adhere to community trust standards

• Assist in enhancing fraud prevention systems

• Document and revise internal security protocols

• Identify deficiencies in existing fraud prevention strategies

• Suggest improvements to processes

• Maintain comprehensive records of fraud cases

• Ensure compliance with internal policies

• Produce and assess metrics for fraud prevention

• Collaborate with team members on risk assessments

⛳️ Requirements

• At least 3 years of experience in customer experience or related positions

• Established background in fraud analysis or risk management

• Experience within the e-commerce or consumer packaged goods (CPG) sector

• Proven capability to manage sensitive information discreetly

• Strong analytical skills and pattern recognition abilities

• Exceptional problem-solving skills

• Keen attention to detail

• Strong communication skills and empathy

• Ability to work independently with sound judgment

• Familiarity with various payment gateway systems

• Computer with a minimum of 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or better

• Internet speed of at least 40MBPS

• Headset equipped with an extended noise-cancelling microphone and webcam

• Backup computer and internet connection

• Quiet, dedicated workspace at home

• Reliable internet connection

• Must provide own computer with Intel Core i5 or equivalent or superior operating system

• Availability during US Business Hours

• Occasional weekend availability for urgent issues

🏝️ Benefits

• No benefits package included