Fraud Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Evaluate and analyze high-risk transactions

• Detect unusual patterns in customer behavior

• Oversee activities across multiple payment gateways

• Establish risk-mitigation strategies

• Manage sensitive customer interactions with care

• Perform confidential reviews of customer accounts

• Address complex situations while ensuring customer satisfaction

• Maintain standards of community trust

• Assist in enhancing fraud prevention systems

• Document and revise internal security protocols

• Identify weaknesses in existing fraud prevention strategies

• Suggest improvements to processes

• Keep thorough records of fraud cases

• Ensure compliance with internal policies

• Produce and analyze metrics related to fraud prevention

• Work collaboratively with team members on risk assessments

⛳️ Requirements

• At least 3 years of experience in customer experience or related fields

• Established history in fraud analysis or risk management

• Background in the e-commerce or consumer packaged goods (CPG) sector

• Proven ability to manage sensitive information with confidentiality

• Strong analytical skills and ability to recognize patterns

• Excellent problem-solving skills

• Outstanding attention to detail

• Strong communication skills and empathy

• Capability to work independently with good judgment

• Familiarity with various payment gateway systems

• Computer equipped with a minimum of 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor or better

• Internet speed of at least 40MBPS

• Headset featuring an extended noise-cancelling microphone and webcam

• Backup computer and internet connection

• Quiet, dedicated workspace at home

• Dependable internet connection

• Personal computer with Intel Core i5 or comparable or superior operating system

• Availability for occasional weekend work for urgent issues

• Commitment to 40 hours per week

🏝️ Benefits

• No benefits package included