Franchise Business Consultant, Field Based

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Offer guidance and coaching to franchisees and the Operations team to achieve both short-term and long-term company and operational objectives.

• Leverage expertise in restaurant operations and staff resources to provide counsel, advice, and support to franchisee owners/operators, enhancing sales, profits, operational standards, and systems while meeting or exceeding customer expectations.

• Ensure adherence to IDQ policies and system standards.

• Secure and maintain support from DMA chairpersons and other key franchisee leaders to meet operational goals.

• Collaborate with functional experts as required.

• Extend support to other functions when necessary.

• Efficiently implement and execute the Worldwide Operations Business Plan (rolling 1-, 2-, and 3-year plans) for a designated District.

• Create and execute a comprehensive district-wide business plan (including integrated marketing, operations, training, development, and supply chain strategies).

• Offer essential counsel and assistance to ensure that the plans incorporate specific goals and strategies aligned with ADQ’s Operations and Marketing Plan.

• Advise and guide in the management and development of marketing performance through effective partnerships with relevant departments, vendors, and franchisees.

• Accountable for positioning franchisees to consistently achieve optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere objectives as defined by the Operations Business Plan and ADQ’s operating standards.

• Provide impactful advice and counsel to enhance franchisees' financial health.

• Collaborate with relevant ADQ staff to assist new and existing franchisees in establishing and executing effective development, reinvestment, and renewal strategies.

• Provide support to other departments/functions as required.

• May assist with the opening of new stores as needed.

• Complete Ad Hoc projects as necessary.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years of restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a combination of education and experience.

• A clean driving record is mandatory.

• Extensive knowledge and familiarity with the Restaurant Industry (QSR preferred).

• Comprehensive understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with strong attention to detail and accuracy.

• A creative thinker capable of quickly generating innovative ideas across various business units.

• Excellent communication skills, able to clearly convey concepts and programs to diverse audiences.

• Exceptional written and verbal communication abilities.

• Capability to deliver outstanding customer service to both internal and external clients.

• Strong multitasking skills with the ability to prioritize multiple projects and requests concurrently.

• Proficient in building relationships and creating mutually beneficial partnerships with internal and external clients.

• Ability to work efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as required to meet franchisee business needs.

• ServSafe certification is required.

• Willingness to travel overnight for franchisee and staff meetings/visits approximately two weeks per month.

• Ability to drive an automobile for franchisee and staff meetings/visits, which may involve sitting in a vehicle for up to 8 hours per day during travel.

• Must qualify for insurance coverage by the company’s insurance provider.

• Ability to fly as needed.

• Capability to stand on concrete or tiled surfaces for up to 8 hours per day when visiting a franchisee location.

• No food or beverage allergies that would hinder tasting products or working in and around a Dairy Queen restaurant environment.

🏝️ Benefits

• Medical

• Dental

• 401K match

• Paid time off (including volunteer time as well as parental leave)