Fractional COO, Team Lead

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• This role combines both player and coach responsibilities, focusing on client interactions and supervising team members.

• Ensure team members adhere to established systems and processes.

• Act as the first line of management for the team, providing assistance with client issues including upgrades and escalations.

• Aid team members in navigating client tasks when they encounter challenges.

• Collaborate with Team Leads from other departments to enhance client alignment.

• Partner with the Director of Fractionals to refine systems and processes by sharing insights gathered during one-on-one meetings.

⛳️ Requirements

• Must currently hold FCOO Level 2 or 3 status and have been part of the SMB Team for a minimum of 6 months.

• Demonstrated success in managing client issues, specifically regarding upgrades and escalations.

• Must maintain good standing (no current PFE and no record of one in the last 6 months).

• Must have personally achieved at least 3 upgrades.

• Must have successfully saved at least 3 clients during escalations.

🏝️ Benefits

• We cover 75% of your Medical, Dental, and Vision insurance for you and your family.

• FLEXIBLE VACATION TIME - We promote taking time off to recharge, ensuring you can perform at your best.

• A budget for team member education and learning, applicable for courses, events, and books.

• 401(k) plan with a 3% match.

• Option to work from home or in-office; the choice is entirely yours!