Foundry Client Services Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and maintain long-lasting relationships with key and strategic foundries, serving as their main point of contact and linking them with Monotype's network of support functions.

• Collaborate with internal teams to facilitate seamless onboarding, ensure licensing compliance, and maximize merchandising effectiveness.

• Collect feedback to enhance the partner experience continuously, advocate for tooling or content requirements, and identify obstacles to scaling.

• Assess and report partner success, opportunities, and key performance indicators (KPIs) to leadership.

• Engage in cross-functional collaboration with global Experience, Legal, Product, and Marketing teams to enhance the foundry experience and create mutual value.

• Travel internationally (primarily within EMEA) to meet with partners directly, fostering relationships and representing Monotype at pertinent industry events and professional networks.

• Become a subject matter expert (SME) in Monotype’s business objectives, strategies, and other essential themes to facilitate strategic discussions with partners.

• Connect partners with other SMEs in areas such as Royalties, Legal, and Product for additional support.

⛳️ Requirements

• Exceptionally organized and detail-oriented, with experience in utilizing and enhancing CRM systems to monitor partner relationships and opportunities.

• 5-10 years of proven experience in partnerships or business development, ideally within design, media, or IP-focused sectors.

• Strong empathy and a passion for collaborating with individuals in creative industries.

• Excellent negotiation abilities and a successful track record in closing high-value or strategic deals.

• Capable of working independently, demonstrating strong initiative and strategic thinking.

• Openness to learning about a new industry and the discernment to recognize when to act as an SME and when to involve another SME.

• Interest in creative fields, including art, typography, and design.

• Proficiency in an additional language, such as French or German, is a plus.

🏝️ Benefits

• Flexible hybrid work arrangements and competitive paid time off policies.

• Extensive commercial medical insurance coverage tailored to meet all your healthcare needs.

• Competitive salary with a corporate bonus structure and uncapped commission for quota-carrying Sales roles.

• A creative, innovative, and global work environment within the creative and software technology sectors.

• An engaged Events Committee dedicated to making work enjoyable.

• Rewards & Recognition Programs, including the President's Club for all departments.

• Comprehensive onboarding program featuring targeted training specifically for the Sales function.

• Opportunities for development and advancement, with high internal mobility across the organization.

• An excellent pension plan to help you save for your future, among many other benefits!