Consulting Product Educator

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Acts as a subject matter expert in clinical research systems, workflows, and integrations.

• Collaborates with product managers, IT, and business stakeholders to comprehend system capabilities and forthcoming enhancements.

• Offers consultative advice to end users and teams on effectively utilizing tools within real-world workflows.

• Assists in troubleshooting, resolving issues, and applying system functionalities practically.

• Creates and delivers captivating training programs (live, virtual, and on-demand) tailored for diverse user audiences.

• Produces clear and user-friendly enablement materials, including job aids, quick reference guides, and documentation.

• Conducts workshops, onboarding sessions, and office hours to encourage continuous learning and adoption.

• Promotes the adoption of enterprise platforms and digital solutions, ensuring sustainable usage across various business functions.

• Identifies user adoption gaps, workflow inefficiencies, and training opportunities.

• Collaborates with stakeholders to support the rollout and enablement of new tools, features, and AI-driven capabilities.

• Monitors and reports on adoption metrics, training effectiveness, and user engagement.

• Ensures timely completion of deliverables and alignment with project timelines.

⛳️ Requirements

• Over 5 years of relevant experience.

• Required experience in supporting healthcare, life sciences, or clinical research environments.

• Required experience in delivering training, enablement, or user-facing support.

• Strongly preferred experience in supporting digital transformation or AI-enabled initiatives.

• Strongly preferred experience with enterprise clinical systems (CTMS, Veeva, etc.).

• Strongly preferred experience in consultative or stakeholder-facing roles.

• Understanding of clinical research operations, workflows, and supporting technologies.

• Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations.

• Knowledge of Agile methodologies, SDLC, and product lifecycle processes.

• Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making.

• Knowledge of AI-assisted learning methodologies and principles of adult learning.

• Understanding of prompt engineering fundamentals for business users.

• Knowledge of AI-driven content creation, knowledge management, and learning technologies.

• Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise settings.

🏝️ Benefits

• Total Rewards package encompasses comprehensive benefits to support physical, mental, and financial well-being.

• Competitive compensation package.