Founding Strategic Projects Lead, AI Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete delivery of AI training projects, starting from initial customer scoping to successful execution.

• Evaluate feasibility, timelines, operational requirements, pricing inputs, and project risks.

• Create and implement sourcing strategies for specialized contributor populations.

• Utilize UserTesting’s network, external recruiting channels, partner collaborations, and innovative sourcing methods.

• Recruit, onboard, and oversee contributor communities.

• Design scalable workflows that encompass onboarding, task distribution, contributor communications, quality assurance, escalations, and delivery.

• Monitor recruiting progress, activation, throughput, quality, cost, and retention metrics.

• Proactively modify plans to ensure successful project results.

• Balance sourcing strategies, contributor compensation, staffing, quality expectations, and delivery timelines.

• Act as the primary customer contact throughout the project delivery process.

• Translate changing requirements into clear guidance for contributors.

• Communicate progress, risks, and trade-offs in a transparent manner.

• Establish repeatable processes, scalable systems, and operational capabilities to foster growth in the AI Training business.

⛳️ Requirements

• A minimum of 4 years of experience leading complex, cross-functional projects in operations, strategic programs, consulting, AI training, marketplaces, expert networks, talent platforms, data operations, or similarly fast-paced environments.

• Proven track record managing projects that involve large groups of contractors, contributors, participants, experts, or other external workforces.

• Strong preference for experience in AI training or human data organizations.

• Excellent project management and analytical capabilities.

• Capacity to manage multiple priorities, model project performance, monitor operational metrics, and comprehend project economics.

• Demonstrated ownership and problem-solving abilities.

• Ability to excel in ambiguous situations, develop processes from scratch, and balance detailed execution with strategic insight.

• Exceptional written and verbal communication skills.

• Experience in direct customer partnerships and collaborating across cross-functional teams.

• Familiarity with AI training concepts such as annotation, evaluations, quality assurance, reinforcement learning environments, expert data, or post-training workflows is preferred.

• Must be remote within the United States, with the ability to work primarily within U.S. time zones.

🏝️ Benefits

• Equal Opportunity Employer.

• Inclusive and accessible interview experiences.

• Interview accommodations available.

• Participation in the U.S. Federal E-Verify program.