Forward-deployed Engineer – LatAm

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Take charge of the complete technical onboarding process for new Travel Pay clients, which includes corporate registration, setting up Real Card Numbers (RCN), and configuring aliases.

• Oversee Custom Data Fields (up to 29 per template), manage MCC-based restrictions, purchase groups, and approval processes.

• Prepare and submit documentation for Mastercard registration, collaborate with Mastercard Implementation Managers, and handle boarding forms for VCN operations.

• Act as the primary operational contact for inquiries regarding product capabilities, offering structured and well-reasoned responses while supporting pre-sales configuration proposals.

• Address operational incidents related to rejected VCNs, discrepancies between booking and transaction records, and enriched data configurations (Smart Data / CDF3).

• Create and maintain Standard Operating Procedures (SOPs) and runbooks in Google Drive or similar platforms to transition from ad-hoc tasks to a more structured and scalable operational flow.

⛳️ Requirements

• Proficient in both English and Spanish.

• Between 2 to 4 years of experience in solutions engineering, technical implementation, or technical account management in fintech, payments, or travel technology.

• Proven experience in managing structured B2B onboarding processes that involve multiple stakeholders (client, vendor, platform).

• Familiarity with corporate travel payment ecosystems (TMCs, OTAs, GDS) is a significant advantage.

• Desirable experience with Mastercard commercial payment products (e.g., ICCP, VCN programs, CTA structures) or similar platforms.

• Capability to operate complex configuration platforms with high precision and meticulous attention to detail.

• Experience or interest in utilizing AI tools to automate workflows for enhanced operational efficiency.

• Exceptional verbal and written communication skills for interacting with international partners.

• Ability to adapt to rapidly changing environments and to work comfortably in ambiguous situations.

🏝️ Benefits

• Competitive salary and stock options (ESOP) from day one.

• Work in a multicultural team with daily interactions in Portuguese, Spanish, and English (our corporate language).

• Annual learning budget and opportunities for accelerated internal development.

• High-ownership culture: we move quickly, learn rapidly, and elevate standards together.

• Collaborate with smart, ambitious colleagues — low ego, high impact.

• Flexible vacation policy and a hybrid work model that prioritizes results.