Forward Deployed Engineer II

This is a fully remote position, open to applicants in North America.

📋 Description

• This position will involve extensive hands-on coding, which includes writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tools.

• Lead the execution and delivery of intricate customer implementations.

• Estimate project timelines, recognize implementation risks, and modify plans as necessary.

• Implement real-world use cases — including customized configurations and integrations — to adapt the product to align with client systems and workflows.

• Take ownership of regular segments in customer-facing calls, user acceptance testing (UAT) feedback, and guide customers through issue resolution or configuration modifications.

• Collaborate across various functions (Product, Engineering, Customer Success) to coordinate dependencies and communicate the impacts of potential changes or customizations.

• Drive improvements in internal processes and automation to minimize manual efforts and enhance delivery efficiency.

• Develop and maintain comprehensive documentation (runbooks, best practices, delivery playbooks) while sharing insights with junior FDEs.

⛳️ Requirements

• B.S. in Computer Science or a related technical field, or equivalent experience.

• 3-5+ years of experience in software engineering, systems engineering, or technical product/program management.

• Strong programming or configuration skills (e.g., JavaScript, SQL) with a proven ability to navigate various product domains.

• Comfortable engaging with customers, conducting technical discovery, and translating business requirements into defined deliverables.

• Demonstrated ability to coordinate among teams, foresee dependencies or obstacles, and escalate risks as needed.

• Mentor or coach junior team members; contribute to process enhancements and internal knowledge sharing.

🏝️ Benefits

• Total compensation package includes stock options.

• Additional perks included.