Forward Deployed Engineer, Healthcare

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take charge of healthcare customer engagements from start to finish.

• Lead technical initiatives that involve direct customer interaction, overseeing everything from initial scoping to implementation, delivery, and subsequent support.

• Serve as the main technical liaison for designated healthcare clients.

• Foster trustworthy relationships with customer engineering and technical teams.

• Manage several simultaneous healthcare engagements while ensuring quality delivery and maintaining customer trust.

• Design and implement integrations, data transformations, and applications tailored to address specific customer challenges.

• Navigate technical environments of customers and adapt Protege’s platform capabilities to align with real-world deployment limitations.

• Convert vague customer requirements into well-defined technical strategies, delivery milestones, and actionable implementation plans.

• Recognize where customer-specific tasks indicate potential repeatable product opportunities.

• Provide actionable product feedback based on implementation trends, customer issues, and obstacles encountered during delivery.

• Collaborate with product and engineering teams to transform custom solutions into reusable platform capabilities where applicable.

• Manage healthcare data environments with due diligence, including considerations for PHI and regulatory compliance.

• Make informed technical choices in complex, regulated environments.

• Clearly communicate with customers and internal teams regarding trade-offs, risks, dependencies, and implementation decisions.

• Contribute to the development of playbooks, tools, templates, and best practices to enhance future healthcare deal execution.

• Document consistent patterns and lessons learned from customer interactions.

• Assist Protege in increasing efficiency over time by converting one-off implementation efforts into reusable delivery assets.

⛳️ Requirements

• Background in software engineering, solution architecture, forward-deployed engineering, technical implementation, or a related customer-facing technical position.

• Capability to manage customer engagements from initial scoping through to delivery and support.

• Strong technical execution skills in custom solutions, integrations, data transformations, and/or applications.

• Familiarity with healthcare data environments, with an emphasis on sensitivity to PHI and regulatory considerations.

• Excellent customer-facing communication skills and the ability to establish trust with technical stakeholders.

• Ability to connect customer needs with product and platform functionalities.

• High level of ownership, adaptability, and comfort in navigating ambiguous, fast-paced environments.

• Preference for creating reusable systems, playbooks, tools, and best practices rather than addressing the same issues repeatedly.

🏝️ Benefits

• Health insurance

• Professional development

• Flexible work arrangements