Forward Deployed Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Agent Development: Create AI agents within Statisfy’s Agent Studio to manage onboarding processes, monitor account health, detect risks, and provide proactive recommendations.

• Workflow Automations: Set up and tailor workflow automations using Statisfy’s Workflow Agent Studio to align with customer business operations.

• Enterprise Onboarding: Oversee the technical onboarding process for new enterprise clients, encompassing the integration of CRM, support, product usage, and communication systems.

• BI & Reporting: Develop and present dashboards, KPIs, and BI reports that highlight customer insights, adoption trends, and ROI metrics.

• Customer Advocacy: Act as the technical authority during the onboarding phase and beyond, assisting customers in understanding best practices and ensuring they achieve measurable success with Statisfy.

• Feedback Loop: Work closely with Product and Engineering teams by relaying insights from the field to influence roadmap priorities.

⛳️ Requirements

• 3+ years of experience in a customer-facing technical role (Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, or a similar position).

• Strong understanding of SaaS systems and integrations (CRM, support platforms, BI tools, data pipelines).

• Experience with workflow automation platforms, scripting, or low-code/no-code environments.

• Proficiency in SQL and BI tools (e.g., Looker, Tableau, Superset, Cube.js).

• Bonus: familiarity with LLM agents, LangChain/LlamaIndex, or comparable frameworks.

• Excellent communication skills—you’re equally adept at leading a customer workshop as you are at drafting a technical guide.

• Problem-solving mindset: you excel in dynamic environments and can swiftly adapt to the needs of enterprise customers.

🏝️ Benefits

• Competitive compensation

• Benefits

• Equity