Forward Deployed Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the complete deployment lifecycle for enterprise voice AI integrations, from initial setup to production launch and continuous reliability.

• Act as the main technical liaison for a portfolio of enterprise clients, facilitating architecture discussions, managing troubleshooting escalations, and ensuring system health.

• Develop and sustain monitoring infrastructure, dashboards, and alert systems that identify issues before they escalate into client concerns.

• Manage telephony integrations across SIP, RTP, and enterprise backend systems, guaranteeing secure and stable production performance.

• Convert client requirements into scalable solutions within platform limitations, and relay patterns back to product and engineering to address gaps.

• Promote a data-driven approach to deployments by creating logging and analytics systems that support proactive optimization.

⛳️ Requirements

• 2–5 years of experience in a client-facing technical position: solutions engineering, technical consulting, or deployment/implementation.

• Practical Python experience in a production environment.

• Knowledge of VoIP protocols (SIP, RTP) and telephony infrastructure.

• Familiarity with Docker and Kubernetes for containerized deployments.

• Ability to independently manage complex relationships with enterprise stakeholders.

• Native-level proficiency in English.

• Availability during PST business hours (full overlap required).

🏝️ Benefits

• Competitive — share your expectations when you apply.