Forecast Planning Analyst

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Carry out forecasting and capacity planning tasks within a multichannel contact center setting.

• Create and oversee forecasts along with staffing strategies.

• Collaborate with leadership on forecasting methodologies, including data preparation and updates to models.

• Ensure the accuracy of forecasts and alignment with business inputs.

• Convert demand into practical staffing plans and assess forecast performance.

• Assist in ongoing capacity planning and verify assumptions that affect forecasts.

• Generate regular reports concerning forecasts, staffing plans, and key performance indicators (KPIs).

• Discover opportunities for enhancing processes related to forecasting tools.

⛳️ Requirements

• High School Diploma or GED from a recognized institution.

• Experience in forecasting, workforce management (WFM), capacity planning, or data analytics.

• Background in supporting forecasting or planning processes within a contact center or operational environment.

• Understanding of essential forecasting concepts such as trend analysis, seasonality, and variance analysis.

• Experience working with data, including validation, analysis, and interpretation.

• Proficient in Excel (e.g., pivot tables, formulas, data manipulation).

• Familiarity with workforce management principles, including shrinkage, staffing models, and service level planning.

• Proven experience in tracking and reporting performance metrics and KPIs.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Incentive and recognition programs.

• Life insurance.

• 401k contributions.