FOIA Legal Assistant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Conduct initial calls with immigration clients while delivering outstanding customer service.

• Organize and gather immigration-related information and supporting documents from clients.

• Submit and monitor FOIA requests with agencies such as USCIS, EOIR, CBP, FBI, ICE, and OBIM.

• Examine FOIA receipt numbers and track the progress of cases.

• Schedule follow-up tasks for FOIA every 30 days to assess results and case status.

• Compile FOIA packets and prepare files for attorney evaluation.

• Keep and update FOIA tracking spreadsheets and case records.

• Save and arrange FOIA results within Clio and other internal systems.

• Facilitate communication among attorneys, legal assistants, and clients.

• Handle incoming calls, emails, text messages, and client inquiries.

• Arrange client appointments for signatures, fingerprints, and consultations.

• Draft letters for case closure and client communications as necessary.

• Process updated retainers and service enhancements as required.

• Maintain precise case files and ensure adherence to firm procedures.

⛳️ Requirements

• Fully bilingual in English and Spanish.

• Over 2 years of experience in FOIA filing, FOIA review, or as an immigration legal assistant.

• Background in legal education or a strong interest in the field.

• Comprehensive understanding of FOIA processes and immigration-related documentation.

• Exceptional customer service and client communication abilities.

• Keen attention to detail and document accuracy.

• Capability to manage multiple priorities, deadlines, and case-related tasks simultaneously.

• Outstanding organizational and time management skills.

• Experience with case management systems like Clio or similar platforms is preferred.

• Strong written and verbal communication skills.

• Ability to summarize extensive volumes of information and documentation after review.

• Enjoys working independently while remaining productive in a remote setting.

• Possesses a problem-solving mindset and the ability to identify and escalate issues appropriately.

• Maintains professionalism when dealing with confidential and sensitive client information.

• Capable of receiving payments in USD through PayPal.

• A reliable laptop or desktop (minimum 8GB RAM, Core i5 or higher) along with a stable 10 Mbps connection for optimal performance.

🏝️ Benefits

• Fully remote position based in LATAM.

• Fast-paced, metrics-driven work environment.