
Five9 CCaaS Engineer – IVA & Integrations Focus
Posted May 10

Posted May 10
This is a fully remote position, open to applicants in India.
• Set up and implement Five9 environments within live production systems
• Develop and sustain: IVRs, IVA workflows, skills-based routing, queues, agent configurations, and routing automation logic
• Configure both inbound and outbound campaigns along with dialing strategies
• Collaborate with Five9 APIs, query modules, webhooks, and integrations
• Assist with CRM integrations, preferably Salesforce
• Diagnose and resolve issues related to routing, IVA, API, and integrations
• Engage in UAT, go-live, and hyper-care initiatives
• Keep technical documentation and configuration records up to date
• Support multiple client environments simultaneously
• Over 3 years of practical experience with Five9
• Extensive experience in configuring: Five9 IVA, IVRs, ACD routing, skills/queues, and campaigns
• Familiarity with: Five9 APIs, query modules, automation workflows, webhooks, or integrations
• Proven experience in troubleshooting routing and integration issues in production
• Good understanding of contact center concepts and call flows
• Excellent communication and documentation abilities
• Ability to thrive in implementation and managed services settings
• Not specified
INDEPTH HYGIENE SERVICES LIMITED
Terabase Energy
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