Five9 CCaaS Engineer – IVA & Integrations Focus

This is a fully remote position, open to applicants in India.

📋 Description

• Set up and implement Five9 environments within live production systems

• Develop and sustain: IVRs, IVA workflows, skills-based routing, queues, agent configurations, and routing automation logic

• Configure both inbound and outbound campaigns along with dialing strategies

• Collaborate with Five9 APIs, query modules, webhooks, and integrations

• Assist with CRM integrations, preferably Salesforce

• Diagnose and resolve issues related to routing, IVA, API, and integrations

• Engage in UAT, go-live, and hyper-care initiatives

• Keep technical documentation and configuration records up to date

• Support multiple client environments simultaneously

⛳️ Requirements

• Over 3 years of practical experience with Five9

• Extensive experience in configuring: Five9 IVA, IVRs, ACD routing, skills/queues, and campaigns

• Familiarity with: Five9 APIs, query modules, automation workflows, webhooks, or integrations

• Proven experience in troubleshooting routing and integration issues in production

• Good understanding of contact center concepts and call flows

• Excellent communication and documentation abilities

• Ability to thrive in implementation and managed services settings

🏝️ Benefits

• Not specified