Fire System Support Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist the specialized Fire Remote Solutions and Services team at Johnson Controls and other Business Units as needed.

• Offer remote diagnostic support and technical reporting for clients, Johnson Controls technicians, and authorized contractors.

• Create field service work orders when customer issues cannot be resolved remotely.

• Stay informed on updates and advancements in products and technology.

• Develop comprehensive documentation and incident reports detailing troubleshooting and diagnosis of customer equipment.

• Provide regular and timely updates to customers regarding their system's status, health, and compliance.

• Execute additional customized support tasks as specified in customer contracts related to compliance or fire alarm systems.

• Conduct remote uploads and downloads of panels.

⛳️ Requirements

• Minimum of 6 years of experience in installing and/or servicing fire alarm/security products or providing technical/remote support for the same.

• Proven knowledge of various fire panels and combination panels, including Simplex, FireLite, Silent Knight, DMP, Radionics, Focus, Vista, and DSC panels.

• Proficient computer skills with a strong understanding of Microsoft Windows and Office applications.

• Familiarity with NFPA fire code.

• High School diploma or equivalent required.

• Capability to interpret blueprints and technical documentation.

• NICET Level 2 certification or higher in Fire Alarm Systems is preferred.

🏝️ Benefits

• Competitive benefits package