Financial Management and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support, Financial Management and Accounting Specialist, you will serve as both a subject-matter expert and a platform authority.

• You will be the main point of contact for our clientele who have selected Pennylane as their primary software for accounting and financial management.

• This position places you at the core of the comprehensive customer experience, enabling clients and their accountants to fully utilize Pennylane’s features to foster their growth.

• You will engage with users daily to understand the challenges they face.

• After thorough investigation, your objective will be to provide a resolution or answer to the user, or, when necessary, escalate the concern to the technical teams.

• Additionally, you will assist both in-house and firm accountants in importing their data into Pennylane to streamline their migration process.

⛳️ Requirements

• A qualification in accounting (e.g., BTS CGO, DCG, BTS in SME management, Master CCA, or Bachelor's in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm (preferably having managed at least three fiscal periods).

• Experience in direct collaboration with company executives is advantageous (e.g., in an internal advisory capacity).

• A strong enthusiasm for innovative tools and emerging technologies.

• Self-sufficiency and the capability to independently resolve problems and identify solutions.

• Familiarity with the Pennylane platform would be beneficial.

• Professional proficiency in English.

• Excellent written communication skills, with the ability to articulate concepts clearly and professionally to users.

• The capacity to understand and fulfill client needs, deliver exceptional service, and maintain robust client relationships.

• Ability to function both autonomously and collaboratively within a team.

• Adaptability to the rapid evolution of the product.

• A willingness to learn and stay updated with product advancements.

🏝️ Benefits

• A premium health insurance plan (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional RTT days along with 5 weeks of paid vacation.

• An opportunity to enhance your English skills via Busuu.

• A monthly budget allocated for all Pennylaners to support remote work or coworking space usage.

• Convenient access to our offices, located just minutes from Saint-Lazare in the heart of Paris.

• BSPCE equity package (stock warrants).

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac (company laptop).

• We engage in numerous sports activities together and regularly host company events such as Tech Days and our annual retreat.