Financial Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver outstanding member service experiences within an Inbound Call Center environment.

• Uphold a professional attitude while assisting with troubleshooting and providing decision-making support.

• Guarantee prompt and precise resolutions for members and potential members concerning their financial health.

⛳️ Requirements

• High School Diploma or an equivalent combination of education and experience.

• Prior customer service experience is mandatory.

• A minimum of six months as a Member Care Representative 1 or previous experience in Digital Services is required.

• Additional training or experience in technical support or resolving online and mobile banking issues is preferred.

• Experience in Call Center or Banking is advantageous.

🏝️ Benefits

• Competitive salaries within the industry.

• Comprehensive benefits packages available.

• A strong commitment to a People First culture.

• Opportunities for internal mobility and professional growth.