Financial Control and Accounting Support Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• In the role of Support Specialist — Financial Control and Accounting, you will serve as both a domain expert and a platform specialist.

• You will be the primary point of contact for clients who have selected Pennylane as their central software solution for accounting and financial management.

• Daily interactions with users will be part of your routine as you work to comprehend the challenges they face.

• After conducting investigations, your aim will be to provide answers or solutions to users, or escalate the issue to the technical teams when necessary.

• Additionally, you will assist company and firm accountants in importing their data into Pennylane to support their migration process.

• Joining the Pennylane Academy, you will receive continuous training on the product and the team’s procedures.

• You will acquire extensive knowledge about our company, our vision, and the various departments.

• Gaining autonomy, you will take full ownership of requests, ensuring thorough follow-up until tickets are completely resolved to ensure user satisfaction.

• You will become a product expert, contributing to the enhancement of your team’s efficiency by identifying areas for improvement.

⛳️ Requirements

• A background in accounting (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master CCA, or Bachelor in Administrative and Accounting Management).

• A minimum of 3 years’ experience in an accounting firm, ideally with exposure to at least three fiscal periods/cycles.

• Experience collaborating directly with company leadership is an advantage (e.g., internal advisory).

• A keen interest in innovative work tools and emerging technologies.

• Ability to work autonomously and tackle problems independently to find effective solutions.

• Familiarity with the Pennylane platform is a plus.

• Proficient level of English.

• Excellent written communication skills, with the ability to convey concepts clearly and professionally to users.

• Capability to understand and respond to client needs, delivering exceptional service and fostering strong client relationships.

• Ability to work both independently and collaboratively within a team.

• Flexibility to adapt to rapid changes in the product.

• Eagerness to learn and stay informed about product developments.

🏝️ Benefits

• A top-tier health plan (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional RTT days, in addition to 5 weeks of paid vacation.

• Opportunities for English language improvement through Busuu.

• A monthly dedicated budget for all Pennylaners to support remote work or coworking space use.

• Convenient office access located just minutes from Saint-Lazare in the heart of Paris.

• A BSPCE equity allocation.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac for your use.

• Opportunities to engage in various sports with colleagues and participate in company events such as Tech Days (which unite remote Pennylaners every three months) and our annual company retreat, promoting strong team cohesion.